SHIPPING & RETURNS

SHIPPING POLICY

Please Note: We currently endeavour to ship every order within 1-2 working days following receipt of payment, though there may be some exceptions during busier times. We ship with Royal Mail, who are currently in their festive trading period. As a result, please expect some minor delays.

Online orders are handled exclusively by our owner, Emily - hello! Every item stocked in our shop is carefully picked by me, so I love your new purchase just as much as you do! I take great care to ensure every item is packaged securely and will get to their new home as quickly and as safely as possible.

Services

Please note: we currently ship exclusively within the UK.

Small Parcels

Standard UK Shipping: £5.00 (3 - 5 business days after dispatch)

Royal Mail First Class: £6.00 (1 - 2 business days after dispatch)

Please note that selecting our £6.00 service WILL NOT reduce dispatch time.

Both services are Signed For services. Your parcel(s) will require a signature upon delivery.

These services include up to £50 compensation in the unlikely event of loss or damage. In the case of higher value orders, if you require insurance for the value of your parcel, please contact us.

Medium Parcels

While almost all parcels we send can be packed into a "Small" parcel, "Medium" parcels (as defined by Royal Mail) will incur additional fees. Depending on factors such as total weight of parcel and postage paid at time of checkout, we may contact you to request a supplementary fee to cover shipping. We recommend selecting the £6.00 option to cover Standard UK Shipping in the case of a Medium parcel.

Bulky, Irregular or Heavy Parcels

If we need to use Parcelforce to ship your order, we will contact you to request a supplementary fee to cover shipping. You are welcome to cancel your order prior to dispatch if you do not wish to pay an additional fee. This is generally only applicable to orders containing particularly bulky, irregular or heavy items.

RETURN & EXCHANGE POLICY

All online sales are final, with the exception of faulty items or items that have been damaged due to postal negligence.

At present, we do not have an automated returns process for online orders. Instead, if you have received a faulty item, or your parcel has been damaged in the post, please email Emily directly at emily.peggysemporium@gmail.com within 30 days of placing your order.

Please note that we will require photo evidence of any damaged parcels or faulty items prior to accepting any returns.

By contacting us by email, we can best assist you in organising your return. Unfortunately, as we are a very small business, we are unable to cover the cost of return postage. However, we will always refund the full amount you spent with us, including the initial postage fee incurred upon shipping your order out to you, once we have the returned item(s) back in our care. We strongly recommend using a tracked and/or insured service when returning a parcel to us, as we will be unable to process a refund until we receive the faulty or damaged item(s) back in our care.

In line with this, we do not accept exchanges unless you are willing to cover additional postage costs. Details of which can be discussed by emailing the contact above.

With the exception of vintage pieces, items purchased in-store can be returned to the store at our discretion within 30 days for a full refund. Unless faulty, we will only accept returns on items that are returned to us in exactly the condition they left us in. This includes all external packaging. Please note that a receipt will be required as proof of purchase for any in-store returns.

We stock some lines on behalf of local artists. If you need to return any such pieces, a small delay in processing your return will apply as we must communicate such instances with the artists themselves prior to initiating the refund.

Thank you for understanding!